Returns

At Old Mutual Brand Shop, we are committed to providing high-quality products and ensuring customer satisfaction. If you're not entirely satisfied with your purchase, we are here to help. Please review our return and refund guidelines below:

1. Return Eligibility

Our return policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. Several types of goods are exempt from being returned, including:

• Perishable goods such as cakes, flowers, or chocolates.
• Intimate products such as jewelry.
• Gift cards.
• Downloadable software products, including gift cards.
• Personalized gift items.
• Fresh produce, such as fruit baskets or flowers.

2. Non-Returnable Items

In addition to the above, the following items are non-returnable:

• Custom or personalized products.
• Items marked as final sale.

3. How to Initiate a Return

To initiate a return, please follow these steps:

• Contact our customer support team at [Customer Service Email] within 7 days of receiving your order.
• Include your order number, details of the product, and the reason for the return.
• Once approved, we will provide instructions on how to ship the item back to us.

To complete your return, you must provide a receipt or proof of purchase. The receipt can be downloaded from the email address used when placing the order.

4. Return Shipping

• Customers are responsible for return shipping costs unless the item received was damaged or incorrect.
• We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for items lost during return shipping.

5. Refund Process

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund:

• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 2-3 business days.
• Shipping fees are non-refundable, except in cases where the product is damaged or defective.

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at [Customer Service Email] for assistance.

7. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery. We will arrange a replacement or issue a full refund, including any shipping fees.